WhatsApp groups

XBASE creates WhatsApp groups from the company number connected to Meta's official API. The group shows up in Chatcenter as a conversation: the team reads and replies there, and each message shows the name of who wrote it.

Don't confuse it with an internal group, which is only between people in the workspace and never goes out to WhatsApp. To create your first group, follow the step-by-step guide.

What you needCopy Anchor Link

• A number connected through Meta's official API (WhatsApp Cloud). Numbers connected by QR code cannot create groups.
• The number must belong to an Official Business Account (OBA) at Meta. Without it, WhatsApp refuses to create the group and shows the reason. In the refusal notice, the Request verification button sends the OBA request to Meta from XBASE itself: enter the website, the country and 5 to 10 links to articles about the brand. You need permission to manage integrations, and Meta requires a verified business, two-step verification on the number and an approved display name. If Meta rejects it, you can only request again after 30 days.
• To invite by message, the "Group invite link" template from Meta's Template Library, added and approved on the number. Approval can take up to 24 hours.

How the group is createdCopy Anchor Link

When you create the group, XBASE sends the request to WhatsApp and opens the conversation with the notice "Creating the group…". When Meta confirms, "Group created on WhatsApp" appears and the invite link becomes available in the group panel. Until the confirmation, you cannot send messages.

If Meta refuses, the conversation shows "WhatsApp did not create the group" with the reason.

How people joinCopy Anchor Link

Under WhatsApp's rules, nobody is added directly: people join through the invite link.

• Copy the link: in the group panel, under Invite link, copy it and send it however you like.
• Invite contact: sends the link as a template, in the contact's conversation with the same number.
• New link: creates another link; the previous one stops working.

With Approve who joins turned on, whoever opens the link sends a request. Requests show up under Join requests, where you approve or decline them.

Chatting in the groupCopy Anchor Link

• Participants' messages show their WhatsApp profile name (or phone number), each person in a different color.
• You can send text, photos, videos, audio, documents and stickers, and reply by quoting a message.
• Templates, buttons and the / menu do not work in groups.
• The AI agent does not reply in groups: the team handles the conversation.
• Joins, exits, requests and group changes show up as notices in the middle of the conversation.

Managing the groupCopy Anchor Link

In the group panel (on mobile, tap the group name at the top of the conversation):

• Edit (pencil next to the name): changes the name (up to 128 characters) and the description (up to 2048) on WhatsApp.
• Remove a participant: they leave and cannot rejoin through the link.
• Delete group on WhatsApp: deletes the group for everyone, including the company number. The history stays in XBASE, but you can no longer send messages.

WhatsApp confirms these actions right after, and the conversation shows a notice when they are done. If WhatsApp suspends the group, the conversation tells you and sending is blocked until the suspension is lifted.

Frequently asked questionsCopy Anchor Link

See alsoCopy Anchor Link