Plans, AI credits and billing
How XBASE charges: monthly plan, AI credits, wallet for extra AI, Meta fees (paid directly to Meta), top-ups and where to see invoices and usage.
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In XBASE, the workspace is the one that pays. Billing has three parts: the monthly plan, the AI credits included in the plan and the wallet, a balance that pays for AI beyond the plan. Meta charges your company directly for WhatsApp messages, outside XBASE. This page explains each part, how to top up and where to follow everything on the Billing screen.
How XBASE charges
| What | How it is paid | Where to see the amount |
|---|---|---|
| Plan | Monthly fee on a credit card | Pricing and Billing |
| Plan AI credits | Included in the plan, every period | Plan credits card |
| AI beyond the plan | Comes out of the wallet | Billing and Usage & consumption |
| Meta fees on WhatsApp | Directly to Meta, on the card registered in the WhatsApp account | Meta invoice; estimate in the WhatsApp — usage and cost at Meta card |
- Each workspace pays for its own. The plan, the credits and the wallet belong to each workspace. Every new workspace starts on the Free plan.
- The plan and Meta's fees are separate charges. How Meta charges each message is explained in WhatsApp billing.
- With your company's own AI key, the AI does not use credits or come out of the wallet.
The plan
The plans, prices and what each one includes are on the Pricing page. Payment is monthly, by credit card.
To subscribe or change plans, open Billing, Overview tab, and click Manage plan on the Workspace plan card. On the Manage plan screen:
- Upgrade: the plan changes right away. There may be a prorated charge on the next invoice.
- Downgrade: the plan changes at the end of the current period.
- Cancel subscription (on the current plan card): the subscription ends at the end of the period already paid and the workspace goes back to the Free plan. Until then, you keep the plan. To undo, click Keep subscription.
Discount coupon
A coupon gives a discount on the plan: a percentage or a fixed amount, for a period defined in the coupon itself.
- Where to use it: when subscribing, type the code in the Promo code (optional) field before going to payment, or on the card payment page. In the Brazil payment flow (Pix or card), when available, use Have a coupon? in the plan step: the discounted amount shows before the payment is generated.
- How long it lasts: it depends on the coupon. It can apply only to the 1st charge, for a few months or to every charge.
- It does not stack with the welcome discount. If the plan's welcome discount is bigger, the coupon is not accepted.
- One coupon per workspace. While a coupon is active, another one is not accepted.
- Plan change: if the coupon does not apply to the new plan, it stops applying on the change. The confirmation screen warns you first.
- Where to follow it: in Billing, you see the active coupon and until when it is valid. In Invoice History, each invoice shows the discount it received.
AI credits
Credits pay for XBASE's AI processing: the AI agents' replies and other AI uses, like automatic conversation evaluation. 1 credit = US$0.01 of AI processing. The number of credits in each plan is on Pricing and on the Plan credits card.
Order of use
- Plan credits. Used first. They renew every period and do not roll over: what is left does not carry into the next period. On the annual plan, they renew every month.
- Wallet credits. Used when the plan credits run out. They do not expire.
- Everything ran out: the AI pauses.
When the AI pauses
- The agent stops replying. Nothing is sent to the customer, and the conversation is left for the team to reply.
- The conversation gets the internal notice "AI paused: out of credits", which the customer does not see.
- After you top up the wallet or change plans, the agent replies again from the customer's next message. What was left behind is not answered again.
Alerts
In Billing, alerts show up when the plan credits reach 50%, 80% and 100%. At 100% with a wallet balance, the alert says the AI is using the wallet credits.
When you upgrade, the period's credits go up right away. On a downgrade, the smaller credits apply from the next period.
The wallet
The wallet is the workspace balance, in US dollars (USD). It pays for AI beyond the plan credits.
WhatsApp messages do not come out of the wallet: Meta charges directly on the card registered in the WhatsApp account. Until 10/15/2026 they did, and those old debits stay in the wallet history. See WhatsApp billing.
The wallet balance does not expire. The first workspace each person creates gets an initial welcome credit, which shows in the wallet history.
The wallet can go negative, for example when a reply was already in progress when the balance ran out. The next top-up pays off the negative balance before releasing credits.
Top up
In Billing, Overview tab, click Top up. In the Top up wallet window, choose one of the amounts or click Other amount and complete the card payment. When the payment finishes, "Top-up complete. Your balance has been updated." appears.
Auto top-up
In Billing, Settings tab, the Auto top-up card tops up the wallet on its own when the balance falls below a limit:
- Turn on Turn on auto top-up.
- Fill in Minimum balance (USD) and Top up to (USD).
- Choose the Payment method and, if asked, the Card.
Auto top-up needs a saved card. Without one, the card warns: "No saved card found".
Where to follow it
Billing
Open it from the Billing item in the sidebar or from the workspace menu, at the bottom of the sidebar. The screen notes that the information is updated daily.
| Tab | What it shows |
|---|---|
| Overview | Month summary (Current balance, Top-ups this month, Estimated total usage this month), Plan credits (how much was used and when it renews), Workspace plan, WhatsApp — usage and cost at Meta and Payment Methods |
| Insights | Spending insights: subscriptions, wallet and model usage in the period |
| History | Usage history, Invoice History (with Open invoice and Download CSV), Model usage and the wallet Transaction history |
| Settings | Auto top-up |
In Payment Methods, you add cards and choose the default one.
Usage & consumption
The Usage & consumption screen shows the workspace's AI usage in the chosen period, in the Overview, Operations and By agent tabs. The amounts only show for people with the View billing permission.
Rules and limits
- Only people with the View billing permission can open the Billing screen. Among the ready-made roles, only Administrador (admin) has it. See Workspaces, members and roles.
- Plan prices and each plan's credits are on Pricing and may change. This page does not list prices.
- The plan changes after the payment is confirmed.
- Plan credits do not roll over; wallet credits do not expire.
- Meta fees do not go through XBASE: Meta charges the WhatsApp account directly, without using plan credits or the wallet.
- Canceling does not end the plan right away: it continues until the end of the paid period and then goes back to Free.